Olive Safety issued certificates
If your Olive Safety-issued certificate is lost or damaged, we can reissue it. A statement indicating that the certificate was reissued, along with the date of reissue, will appear at the bottom.
Individuals seeking to replace a certificate that was issued by Olive Safety must raise a request by contacting us via phone or email. If you are unsure whether your certificate was issued by Olive Safety or an externally accredited body, please get in touch with us first before submitting your request to the external body directly. To request a reissued certificate (directly issued by Olive Safety) due to loss or damage:
External bodies issued certificates
- Contact Olive Safety via phone/email and provide us the relevant details to pull your course details from our records.
- Make a payment of €20 per certificate towards the re-issuing charge.
- Certificate will be issued via email.
- The processing time for a reissued certificate is 1-2 days.
Below are the procedures to request the re-issuing of a certificate issued by any of the externally accredited bodies (PHECC, SOLAS, or QQI) due to loss or damage:
QQI (MH Instructor)
All re-issue requests in relation to QQI certificates must be made by the client directly. If a client wishes to get a copy or reissue of any QQI course, they must call directly and quote their PPS number. QQI may charge a €30 fee for this, and you may have to wait for their next issue window.
PHECC (FAR/FAR Refresher)
For PHECC reissues, you must contact Olive Safety and provide the dates. Olive staff can find a scan of your certificate. If the scan will suffice, we can send or print the scanned image and provide it to you. Should you require a physical original certificate, we can reissue it, provided Olive or the PHECC Institute we use has a copy of the assessment documents. A total fee of €20 will be applied for this towards processing charges for Olive and the PHECC Institute. Please note that the new certificate may take up to 30 working days to arrive.