Cancellation policy

Refund / Cancellation & Postponement / Rescheduling policies for Training bookings

Online Self- Paced Training

Substitutions are not allowed for online self-paced courses even if the course has not begun. Courses that have been started, regardless of completion, are unable to be transferred or refunded.

Instructor Led Classroom & Onsite training Refund policy

A cancellation notice is required for instructor led classroom training. Please contact us via email prior to your class start date, in order to cancel or reschedule. Refund policy explained below.

Cancellation/No show policy:

  • Any cancellation within 24 business hours from the course start time will be liable to pay a cancellation fee, which will be 80% of course fee per head (for classroom courses) & 80% of the total quoted amount (for onsite courses).
  • Any cancellation within 48 business hours from the course start time will be liable to pay a cancellation fee, which will be 50% of course fee per head (for classroom courses) & 50% of the total quoted amount (for onsite courses).
  • No show up of attendee on course date without prior cancellation or notification will be liable to pay a cancellation fee, which will be 100% of course fee per head (for classroom courses) & 100% of the total quoted amount (for onsite courses).

Postponement/Rescheduling policy:

  • Any postponement/rescheduling within 24 business hours from the course start time will be liable to pay a cancellation fee, which will be 80% of course fee per head for classroom courses plus 100% of the course fee for new booking & 80% of the total quoted amount for onsite courses plus 100% of the course fee for new booking.
  • Any postponement/rescheduling within 48 business hours from the course start time will be liable to pay a cancellation fee, which will be 50% of course fee per head for classroom courses plus 100% of the course fee for new booking & 50% of the total quoted amount for onsite courses plus 100% of the course fee for new booking.

Exception for Manual Handling Instructor course bookings

  • Any cancellation/ rescheduling/ postponement within 72 business hours from the course start time, will be liable to pay a cancellation fee, which will be €400 per head.
  • No show up policy remains unaltered, which is 100% of course fee per head (for classroom courses) & 100% of the total quoted amount (for onsite courses).

FOR SAFE PASS PUBLIC COURSE BOOKINGS

  • Any cancellation within 24 business hours from the course start time / No show / Late arrival will be liable to pay a cancellation fee, which will be 100% of course fee per head. This means full rate will be charged in any of these cases.
  • Any cancellation within 48 business hours from the course start time will be liable to pay a cancellation fee, which will be 50% of course fee per head.
  • Any postponement or rescheduling within 72 business hours (3 days) from the course start time will incur an administration fee of €50.
  • No refund will be provided during scenarios where the the attendee is rejected entry to attend the course, due to not complying with special instructions/requirements mentioned in confirmation email OR not complying with trainer's instructions.